I created an online "PeopleOps HelpDesk" for employees to get immediate direction to resources, answers to questions, and assistance with requests.
To tackle the overwhelming requests flooding our team and boost employee satisfaction, I took the lead in creating the "PeopleOps HelpDesk" using Jotform. The tool streamlined inquiries through a complex 400-element form with conditional logic. If employees were not able to get help instantly from the answers and guidance to most commonly asked questions pre-baked into the form's user-flow, then they could submit their request, and it would automatically and instantly be routed to the appropriate People Ops team member best suited to assist them. All incoming requests were automatically organized in a Monday board accessible to the entire team for cross-functional visibility. The upfront challenge in building such an intricate form paid off – providing instant relief to the team and tangible benefits for all. This initiative led to increased organization for the team, prompt responses and support to employees, and reduced the amount of incoming questions, freeing up the team to focus on more impactful work.
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"She jumped into the role with enthusiasm and absorbed an impressive amount of information in little time and established herself as the go-to HR Manager for any employee questions, concerns, and ideas with little to no guidance."
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As the first HRBP at my previous organization, I created this video to introduce leadership at the organization to the support of an HRBP, an area of HR support many were not familiar with.
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I created the career path template for the HRBP team to use and modify for their business units, laying the groundwork for a culture of growth at Flex.
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